Telco Support Specialist – Inbound Tech & CX

Torch Solutions; Loay; On-site; PHP 180,000 - 280,000; Full time

Job summary

Torch Solutions is seeking a Customer Support Telco Account in Cagayan de Oro to handle inbound inquiries and provide technical support for telecommunications products and services. You will resolve issues, document interactions, and collaborate with teams to improve processes.

Ideal candidates are HS/SHS graduates with strong communication skills and a willingness to learn, with at least 6 months of customer contact experience preferred. This is a full-time on-site role in Misamis Oriental.

Qualifications

• HS/SHS graduate required.
• Strong communication and customer-service skills.
• Experience in inbound support is a plus.

Responsibilities

• Respond to inquiries via phone, email, and chat with prompt, courteous service.
• Troubleshoot and resolve telecom-related technical issues.
• Document interactions and keep detailed resolution records.
• Escalate complex issues to appropriate teams or SMEs.
• Suggest process improvements to enhance customer experience.
• Assist in training and development of the support team.

Skills

Customer service

Communication

Phone support

Education

HS/SHS graduate

Job description

Torch Solutions is seeking a Customer Support Telco Account in Cagayan de Oro to handle inbound inquiries and provide technical support for telecommunications products and services. You will resolve issues, document interactions, and collaborate with teams to improve processes.

Ideal candidates are HS/SHS graduates with strong communication skills and a willingness to learn, with at least 6 months of customer contact experience preferred. This is a full-time on-site role in Misamis Oriental.