Customer Support For Telco Account

Torch Solutions; Loay; On-site; PHP 180,000 - 280,000; Full time

Job summary

Torch Solutions is seeking a Customer Support Telco Account in Cagayan de Oro to handle inbound inquiries and provide technical support for telecommunications products and services. You will resolve issues, document interactions, and collaborate with teams to improve processes.

Ideal candidates are HS/SHS graduates with strong communication skills and a willingness to learn, with at least 6 months of customer contact experience preferred. This is a full-time on-site role in Misamis Oriental.

Qualifications

• HS/SHS graduate required.
• Strong communication and customer-service skills.
• Experience in inbound support is a plus.

Responsibilities

• Respond to inquiries via phone, email, and chat with prompt, courteous service.
• Troubleshoot and resolve telecom-related technical issues.
• Document interactions and keep detailed resolution records.
• Escalate complex issues to appropriate teams or SMEs.
• Suggest process improvements to enhance customer experience.
• Assist in training and development of the support team.

Skills

Customer service

Communication

Phone support

Education

HS/SHS graduate

Job description

Are you passionate about providing excellent customer service and resolving customer queries efficiently? We seeking a talented Customer Support Telco Account to join our dynamic team in Cagayan de Oro, Misamis Oriental. In this full-time role, you will be responsible for handling inbound customer inquiries and providing technical support to our clients in the telecommunications industry.

What you'll be doing

• Respond to customer inquiries via phone, email, and chat, providing prompt and courteous service
• Troubleshoot and resolve a wide range of technical issues related to our telecommunication products and services
• Accurately document customer interactions and maintain detailed records of resolutions
• Identify and elevate complex issues to the appropriate team or subject matter experts
• Proactively suggest process improvements and identify opportunities to enhance the customer experience
• Contribute to the continuous training and development of the customer support team

What we're looking for

• (At least HS Graduate (old curriculum) / SHS Graduate |preferably with at least 6mos CCE|
• Excellent Communication Skills