Telco Account Support Specialist

TORCH Solutions; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

TORCH Solutions in Cagayan de Oro, Misamis Oriental is seeking enthusiastic Customer Support Agents (Telco Account) for a full-time on-site role. You will handle inbound calls, provide service information, and resolve inquiries to ensure exceptional customer experiences in the telecommunications sector.

The ideal candidate has a high school diploma or equivalent and strong communication, listening, and problem-solving skills.

Qualifications

• Experience in customer service or call centre environments.
• Strong communication skills with a clear, professional speaking voice.
• Active listening and empathetic problem solving.
• Ability to multitask in a fast-paced setting.
• Commitment to achieving quality targets and customer satisfaction.
• Willingness to work in shifts, including evenings or weekends.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Provide accurate information on services, billing, account status, and technical support.
• Troubleshoot issues and escalate complex problems as needed.
• Process requests such as account modifications, upgrades, and billing adjustments.
• Maintain detailed records of customer interactions in the system.
• Follow scripts while maintaining a natural, conversational tone.

Skills

Customer service experience

Excellent communication

Active listening

Problem solving

Multitasking

Team collaboration

Education

High school diploma or equivalent

Job description

TORCH Solutions in Cagayan de Oro, Misamis Oriental is seeking enthusiastic Customer Support Agents (Telco Account) for a full-time on-site role. You will handle inbound calls, provide service information, and resolve inquiries to ensure exceptional customer experiences in the telecommunications sector.

The ideal candidate has a high school diploma or equivalent and strong communication, listening, and problem-solving skills.