Telecom Customer Care Specialist - Flexible Shifts & Growth

Talent Outsourcing Channel Solutions; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Talent Outsourcing Channel Solutions is seeking a dedicated Customer Service Representative for our telecommunications team in Cagayan de Oro. You will be the main contact between clients and customers, delivering exceptional service and building loyalty while resolving issues efficiently.

Ideal candidates have a high school diploma and prior telecom or service industry experience, with excellent communication, active listening, and CRM proficiency. Training on products and systems is provided.

Qualifications

• High school diploma or equivalent; SHS Grad New Curr / HS Grad Old Curr
• Previous customer service experience in telecom, utility, or similar service industry
• Excellent written and verbal communication
• Strong active listening and empathy for customer concerns
• Proficiency with computers, databases, and CRM platforms
• Ability to multitask effectively whilst maintaining accuracy
• Problem-solving mindset with the capacity to think on your feet
• Patience and composure when dealing with difficult customers
• Strong organizational skills and ability to prioritise tasks in a fast-paced environment
• Flexibility to work shifts, including evenings, weekends, or holidays
• Willingness to undergo training on telecommunications products, services, and company systems
• Preferred experience with sales techniques or customer upselling in a service environment

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat, and other channels with professionalism
• Provide information on telecommunications services, plans, packages, and promotions
• Process service activations, upgrades, downgrades, and account modifications
• Troubleshoot and resolve billing and technical issues; escalate as needed
• Maintain detailed and accurate records of all customer interactions in the company system
• Follow established protocols to ensure compliance with policies and telecommunication regulations
• Identify customer needs and recommend appropriate services or solutions
• Handle complaints with empathy and work towards swift resolutions
• Collaborate with team members and other departments for seamless experiences
• Meet or exceed targets for call handling, customer satisfaction, and sales metrics

Skills

Excellent communication

Active listening

Empathy

Multitasking

Problem-solving

CRM proficiency

Organizational skills

Education

High school diploma

Tools

CRM platforms

Job description

Talent Outsourcing Channel Solutions is seeking a dedicated Customer Service Representative for our telecommunications team in Cagayan de Oro. You will be the main contact between clients and customers, delivering exceptional service and building loyalty while resolving issues efficiently.

Ideal candidates have a high school diploma and prior telecom or service industry experience, with excellent communication, active listening, and CRM proficiency. Training on products and systems is provided.