Telco Support – CDO Onsite | HS/SHS Graduates Welcome

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated invites applicants for a Telco Support role in Cagayan de Oro City. You’ll assist customers with everyday concerns about mobile or telecom services, guiding them through simple solutions and friendly explanations.

No experience required—HS/SHS grads are welcome. You’ll learn on the job, handle basic inquiries, troubleshoot steps, and work onsite with shifting schedules, weekends, or holidays as needed.

Qualifications

• High School or Senior High School graduate.
• No BPO experience required; applicants may apply.
• Good conversational English and clear communication.
• Comfortable using computers and basic online tools.
• Willing to learn new systems and processes.
• Willing to work onsite in Cagayan de Oro City and on shifting schedules.

Responsibilities

• Connect with customers and understand the reason for their call or concern.
• Provide clear and helpful answers about telco products and services.
• Assist with account, billing, plan, payment, and service related inquiries.
• Guide customers through basic troubleshooting and service steps.
• Check and update customer information accurately when needed.
• Record important details from customer interactions.
• Coordinate or escalates concerns that require additional assistance.
• Follow established workflows while keeping conversations natural and customer friendly.
• Work toward team and individual service goals.
• Stay updated on product changes, promotions, and service information.

Skills

Clear communication

Customer service

English speaking

Computer skills

Willingness to learn

Team player

Education

High School or Senior High School graduate

Job description

We’re looking for a Telco Support to join our onsite team in Cagayan de Oro City. You’ll help customers navigate everyday concerns involving their mobile or telecommunications services from answering questions to guiding them through simple solutions.

No need to have everything figured out on Day 1. HS/SHS graduates and applicants with no BPO experience are welcome. What matters most is your willingness to learn, communicate clearly, and give customers a positive experience.

Key Responsibilities

• Connect with customers and understand the reason for their call or concern.

• Provide clear and helpful answers about telco products and services.

• Assist with account, billing, plan, payment, and service related inquiries.

• Guide customers through basic troubleshooting and service steps.

• Check and update customer information accurately when needed.

• Record important details from customer interactions.

• Coordinate or escalates concerns that require additional assistance.

• Follow established workflows while keeping conversations natural and customer friendly.

• Work toward team and individual service goals.

• Stay updated on product changes, promotions, and service information.

Qualifications

• High School or Senior High School graduate

• Applicants with or without BPO experience may apply.

• Good conversational English and the ability to explain information clearly.

• Comfortable using computers and navigating basic online tools.

• Willing to learn new systems, products, and processes.

• Patient, dependable, and comfortable speaking with different types of customers.

• Able to work onsite in Cagayan de Oro City.

• Willing to work on shifting schedules, weekends, or holidays when required.