Telco Customer Support Specialist - Growth & Impact

TORCH Solutions; Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

TORCH Solutions in Davao City seeks a Customer Support Specialist to be the primary contact for telecom clients, delivering exceptional service and resolving inquiries.

As a full-time professional, you will handle inbound calls and emails, troubleshoot issues, document resolutions, and contribute to ongoing process improvements. You should have strong communication, empathy, and problem-solving skills to thrive in a fast-paced environment and support customer satisfaction.

Qualifications

• Excellent communication and active listening skills, with the ability to empathise and connect with customers.
• Strong problem-solving and critical thinking skills to effectively address customer concerns.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• A genuine passion for providing exceptional customer service and a commitment to continuous improvement.

Responsibilities

• Handling inbound customer calls and emails, responding promptly and efficiently to inquiries and complaints.
• Troubleshooting and resolving customer issues related to various telecommunications services.
• Providing accurate information and guidance to customers, ensuring their satisfaction.
• Maintaining detailed records of customer interactions and documenting resolutions.
• Identifying opportunities to improve customer experience and suggesting process improvements.
• Adhering to company policies, procedures and regulatory requirements.
• Actively participating in training and development programs to enhance your skills.

Skills

Excellent communication

Active listening

Problem solving

Adaptability

Job description

TORCH Solutions in Davao City seeks a Customer Support Specialist to be the primary contact for telecom clients, delivering exceptional service and resolving inquiries.

As a full-time professional, you will handle inbound calls and emails, troubleshoot issues, document resolutions, and contribute to ongoing process improvements. You should have strong communication, empathy, and problem-solving skills to thrive in a fast-paced environment and support customer satisfaction.