Telco Customer Service Specialist - Growth & Impact

Gratitude Philippines; Davao City; On-site; PHP 187,000 - 312,000; Full time

Benefits offered by this job

Competitive compensation and growth

Learning and development support

Meaningful products and business focus

Job summary

Gratitude Philippines is seeking a Customer Service Representative to join the telco sector. The role emphasizes delivering high-quality service while coordinating with cross-functional teams to resolve inquiries and enhance customer experiences.

Experience is not required, and training will be provided. The position offers growth opportunities and a supportive, collaborative work environment focused on delivering meaningful solutions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Written communication

Verbal communication

Independent and team work

Education

Bachelor's degree or equivalent

Job description

Gratitude Philippines is seeking a Customer Service Representative to join the telco sector. The role emphasizes delivering high-quality service while coordinating with cross-functional teams to resolve inquiries and enhance customer experiences.

Experience is not required, and training will be provided. The position offers growth opportunities and a supportive, collaborative work environment focused on delivering meaningful solutions.