Multichannel Customer Care Specialist

TORCH Solutions; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

TORCH Solutions in Davao City, Philippines is seeking a Customer Service Representative to join our team in a full-time capacity. You will provide exceptional support across voice and non-voice channels, ensuring customer satisfaction and loyalty.

Responsibilities include addressing inquiries via phone, email, chat, and other channels, listening attentively, and resolving issues with empathy. You will document interactions, escalate complex cases, and contribute to process improvements.

Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency across voice and non-voice channels (phone, email, chat).
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Listen to customer needs, show empathy, and resolve issues promptly.
• Document interactions and maintain detailed records.
• Collaborate with cross-functional teams to escalate complex issues.

Skills

Excellent communication

Customer service

Problem-solving

Team-oriented

Tools

Phone

Email

Chat

Job description

TORCH Solutions in Davao City, Philippines is seeking a Customer Service Representative to join our team in a full-time capacity. You will provide exceptional support across voice and non-voice channels, ensuring customer satisfaction and loyalty.

Responsibilities include addressing inquiries via phone, email, chat, and other channels, listening attentively, and resolving issues with empathy. You will document interactions, escalate complex cases, and contribute to process improvements.