Massive Hiring Customer Support Specialist (Telco Account)

TORCH Solutions; Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

TORCH Solutions in Davao City seeks a Customer Support Specialist to be the primary contact for telecom clients, delivering exceptional service and resolving inquiries.

As a full-time professional, you will handle inbound calls and emails, troubleshoot issues, document resolutions, and contribute to ongoing process improvements. You should have strong communication, empathy, and problem-solving skills to thrive in a fast-paced environment and support customer satisfaction.

Qualifications

• Excellent communication and active listening skills, with the ability to empathise and connect with customers.
• Strong problem-solving and critical thinking skills to effectively address customer concerns.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• A genuine passion for providing exceptional customer service and a commitment to continuous improvement.

Responsibilities

• Handling inbound customer calls and emails, responding promptly and efficiently to inquiries and complaints.
• Troubleshooting and resolving customer issues related to various telecommunications services.
• Providing accurate information and guidance to customers, ensuring their satisfaction.
• Maintaining detailed records of customer interactions and documenting resolutions.
• Identifying opportunities to improve customer experience and suggesting process improvements.
• Adhering to company policies, procedures and regulatory requirements.
• Actively participating in training and development programs to enhance your skills.

Skills

Excellent communication

Active listening

Problem solving

Adaptability

Job description

We are seeking talented Customer Support Specialists to join our dynamic team in Davao City. As a Customer Support Specialist, you will be the primary point of contact for our clients in the telecommunications industry, providing exceptional service and resolving customer inquiries and concerns. This is a full-time position with opportunities for career growth and development.

What you'll be doing

1. Handling inbound customer calls and emails, responding promptly and efficiently to inquiries and complaints
2. Troubleshooting and resolving customer issues related to various telecommunication services
3. Providing accurate information and guidance to customers, ensuring their satisfaction
4. Maintaining detailed records of customer interactions and documenting resolutions
5. Identifying opportunities to improve customer experience and suggesting process improvements
6. Adhering to company policies, procedures and regulatory requirements
7. Actively participating in training and development programs to enhance your skills

What we're looking for

1. Excellent communication and active listening skills, with the ability to empathise and connect with customers
2. Strong problem-solving and critical thinking skills to effectively address customer concerns
3. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
4. A genuine passion for providing exceptional customer service and a commitment to continuous improvement