Senior Customer Service Specialist (Growth & Perks)

Gratitude Jobs Ahead Hr Inc; Ilocos Norte; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead Hr Inc in the Philippines invites applications for a Customer Service Associate. You will assist customers with inquiries, provide product and service information, and ensure accurate record-keeping of interactions.

The role requires 5-8 years of experience, a diploma or equivalent, and strong communication skills. Office-based with occasional extended hours; benefits include HMO, annual trips, free meals, and incentive programs.

Qualifications

• Diploma or equivalent in a relevant field.
• 5-8 years of experience in customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers with inquiries and provide information about products and services.
• Resolve customer complaints in a timely manner to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team to improve service processes and customer experience.
• Adhere to company policies while delivering exceptional service.

Skills

Excellent communication

Interpersonal skills

Education

Diploma or equivalent

Job description

Gratitude Jobs Ahead Hr Inc in the Philippines invites applications for a Customer Service Associate. You will assist customers with inquiries, provide product and service information, and ensure accurate record-keeping of interactions.

The role requires 5-8 years of experience, a diploma or equivalent, and strong communication skills. Office-based with occasional extended hours; benefits include HMO, annual trips, free meals, and incentive programs.