Telco Customer Expert: Service & Solutions

Tap Growth ai; Mandaluyong; On-site; PHP 268,000 - 402,000; Full time

Job summary

Tap Growth ai is hiring a Customer Expert - Telco to join our team in Makati, Philippines. You will handle customer inquiries regarding products, services, billing, and accounts, and provide accurate, timely solutions while documenting interactions.

We value empathy, patience, and strong English communication. The role requires the ability to work in a fast-paced environment, with basic troubleshooting and MS Office proficiency; willingness to learn about our healthcare products and services.

Qualifications

• Minimum of 0.5 years experience in customer service or related field.
• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.

Responsibilities

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

Skills

Communication English

Empathy & patience

Fast-paced environment

MS Office

Tools

MS Office

Job description

Tap Growth ai is hiring a Customer Expert - Telco to join our team in Makati, Philippines. You will handle customer inquiries regarding products, services, billing, and accounts, and provide accurate, timely solutions while documenting interactions.

We value empathy, patience, and strong English communication. The role requires the ability to work in a fast-paced environment, with basic troubleshooting and MS Office proficiency; willingness to learn about our healthcare products and services.