Healthcare Customer Solutions Specialist

Gratitude Philippines; Davao City; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Competitive compensation

Learning and development support

Meaningful projects and impact

Job summary

Gratitude Philippines in Davao City is seeking a Healthcare, Telecom Customer Service Representative to deliver high-quality solutions while coordinating with cross-functional teams. The role emphasizes ownership, clear communication, and practical problem solving in a dynamic setting.

You will collaborate with product, design, and business teams to understand requirements, write clean and maintainable code, troubleshoot issues, and contribute to ongoing improvements.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Customer service

Communication

Problem solving

Time management

Education

Bachelor's degree or equivalent

Job description

Gratitude Philippines in Davao City is seeking a Healthcare, Telecom Customer Service Representative to deliver high-quality solutions while coordinating with cross-functional teams. The role emphasizes ownership, clear communication, and practical problem solving in a dynamic setting.

You will collaborate with product, design, and business teams to understand requirements, write clean and maintainable code, troubleshoot issues, and contribute to ongoing improvements.