Banking Customer Service Specialist - Impactful Growth

Gratitude Philippines; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation and growth

Learning and development support

Meaningful products and business focus

Free cab ride and merch for selected候

Job summary

Gratitude Philippines is seeking a skilled professional for banking and customer service support in Manila. The role emphasizes ownership, detailed work, and clear communication while delivering high-quality solutions.

You will collaborate with product, design, and business teams to understand requirements and drive outcomes in a fast-paced environment. Strong problem-solving and teamwork are essential for success.

Qualifications

• Bachelor's degree or equivalent practical experience.
• HS/SHS graduate with at least 6 months BPO experience.
• Strong problem-solving and teamwork abilities.
• Clear written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Strong communication

Ownership

Time management

Education

Bachelor's degree or equivalent practical experience

HS/SHS graduate with at least 6 months BPO experience

Job description

Gratitude Philippines is seeking a skilled professional for banking and customer service support in Manila. The role emphasizes ownership, detailed work, and clear communication while delivering high-quality solutions.

You will collaborate with product, design, and business teams to understand requirements and drive outcomes in a fast-paced environment. Strong problem-solving and teamwork are essential for success.