Customer Solutions Specialist

Gratitude Philippines; Davao City; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

Teleconsultation

Pharmacy Access

Scholarship Program

Retirement Fund

Free Meals

Medicine via Tap Card

Loyalty Incentives

Insurance

Free Shuttle Service

Job summary

Gratitude Philippines is seeking a Customer Service professional in Davao City to deliver high-quality service and support across departments. You will collaborate with cross-functional teams to understand requirements and provide effective solutions.

The role emphasizes ownership, clear communication, and practical problem-solving to help customers and the business. A supportive benefits package accompanies the position.

Qualifications

• High school/SHS graduate.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Communication

Teamwork

Independent work

Education

High school/SHS graduate

Job description

Gratitude Philippines is seeking a Customer Service professional in Davao City to deliver high-quality service and support across departments. You will collaborate with cross-functional teams to understand requirements and provide effective solutions.

The role emphasizes ownership, clear communication, and practical problem-solving to help customers and the business. A supportive benefits package accompanies the position.