Telco Customer Care Specialist — Night Differential

Alorica; Makati; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Opportunities for career growth

HMO benefits

Paid time off and holidays

Team-building activities

Job summary

A leading customer service solutions provider in Makati is seeking a Telco Customer Service Representative to deliver exceptional service in the telecommunications industry. Responsibilities include handling inquiries, providing technical support, and processing orders. Applicants should have completed Senior High School and ideally have BPO experience. Competitive salary and various benefits are offered.

Qualifications

• Must have completed Senior High School (New Curriculum) or High School Graduate (Old Curriculum).
• BPO experience is a plus.
• Strong customer service orientation with the ability to provide exceptional, empathetic support.

Responsibilities

• Handling inbound customer inquiries via phone and digital channels.
• Providing technical support and troubleshooting for customer issues.
• Processing customer orders, requests, and complaints in a timely manner.

Skills

Customer service orientation

Problem-solving

Team collaboration

Verbal communication in English

Written communication in English

Education

Completed Senior High School

Job description

A leading customer service solutions provider in Makati is seeking a Telco Customer Service Representative to deliver exceptional service in the telecommunications industry. Responsibilities include handling inquiries, providing technical support, and processing orders. Applicants should have completed Senior High School and ideally have BPO experience. Competitive salary and various benefits are offered.