Telco Customer Care Specialist

Herb & Angel Motor Shop Corp.; Cebu City; On-site; PHP 299,590 - 358,849; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Opportunities for career growth

Job summary

A telecommunications service provider is seeking a Call Center Representative in Alabang to handle customer inquiries and provide support for telco services. Candidates will assist with billing, troubleshoot issues, and document interactions, all while meeting sales targets. The position offers a competitive salary of up to ₱29,500 monthly along with opportunities for career growth. Applicants with or without BPO experience are encouraged to apply, provided they have excellent communication skills.

Qualifications

• Excellent command of English, both written and verbal.
• Experience in customer service is a plus, but not mandatory.
• Flexibility to work on weekends and holidays.

Responsibilities

• Handle customer inquiries about mobile and internet services.
• Assist with billing concerns and account updates.
• Troubleshoot technical issues and service disruptions.
• Document customer interactions accurately.

Skills

Excellent communication skills

Strong customer service orientation

Problem-solving skills

Education

High school graduate or equivalent

Job description

A telecommunications service provider is seeking a Call Center Representative in Alabang to handle customer inquiries and provide support for telco services. Candidates will assist with billing, troubleshoot issues, and document interactions, all while meeting sales targets. The position offers a competitive salary of up to ₱29,500 monthly along with opportunities for career growth. Applicants with or without BPO experience are encouraged to apply, provided they have excellent communication skills.