Customer Experience Specialist (Night Shift)

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 203,112 - 243,288; Full time

Benefits offered by this job

Competitive salary package

Comprehensive health insurance

Opportunities for career advancement

Supportive work environment

Regular team-building activities

Job summary

A leading customer service solutions provider in Quezon City is seeking a passionate Customer Service Representative to join their team. This full-time position requires excellent communication and problem-solving skills. Responsibilities include providing exceptional support, resolving inquiries, and documenting customer interactions. The ideal candidate will be a college graduate with a genuine passion for customer service. The role offers a competitive salary up to 20K with comprehensive benefits and opportunities for career advancement.

Qualifications

• No experience needed for graduates; 6 months customer service experience required for 2-year college level.
• Proficiency in English, both written and verbal.

Responsibilities

• Provide exceptional customer service across various channels.
• Resolve inquiries and complaints efficiently.
• Maintain accurate customer interaction records.
• Identify opportunities for process improvements.
• Participate in team meetings.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Ability to adapt quickly

Customer service passion

Education

College Graduate or Associate degree

Job description

A leading customer service solutions provider in Quezon City is seeking a passionate Customer Service Representative to join their team. This full-time position requires excellent communication and problem-solving skills. Responsibilities include providing exceptional support, resolving inquiries, and documenting customer interactions. The ideal candidate will be a college graduate with a genuine passion for customer service. The role offers a competitive salary up to 20K with comprehensive benefits and opportunities for career advancement.