Telco Customer Care – Onsite Cagayan de Oro | Sign-On Bonus

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a Customer Care Associate for an onsite position with a telco account. Join a team focused on delivering professional, timely support to customers and building a stable, full-time career in the BPO industry.

You'll respond to inquiries by phone, handle account and service concerns, and follow established procedures while maintaining high standards of communication.

Qualifications

• High School Graduate, Senior High School Graduate, or equivalent.
• No prior BPO experience required; applicants may apply.
• Customer service or call center experience is an advantage.
• Strong verbal and written communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer and typing skills.

Responsibilities

• Respond to customer inquiries via phone-based interactions.
• Assist with account, billing, and service concerns.
• Provide clear information about telecommunications products.
• Identify customer concerns and propose solutions.
• Process requests and account updates per procedures.
• Document customer interactions and relevant information.
• Maintain professionalism and a positive attitude.
• Follow company policies and quality standards.
• Aim to achieve individual and team performance goals.
• Coordinate with teams when escalation is needed.

Skills

Customer service

Communication skills

Phone communication

Typing

Basic computer skills

Education

High School Diploma or equivalent

Job description

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a Customer Care Associate for an onsite position with a telco account. Join a team focused on delivering professional, timely support to customers and building a stable, full-time career in the BPO industry.

You'll respond to inquiries by phone, handle account and service concerns, and follow established procedures while maintaining high standards of communication.