Telco Account CSR - Dayshift/Nightshift

Our Home; Taguig; On-site; PHP 268,000 - 402,000; Full time

Job summary

Our Home in the Philippines is seeking a customer service representative to handle inbound inquiries related to healthcare services and insurance benefits. You will assist with benefit verification, claims status, billing questions, and account information, while providing accurate information on healthcare plans and covered services.

You will process requests and updates efficiently, resolve concerns with a high standard of service, and document interactions in company systems.

Responsibilities

• Handle inbound customer inquiries related to healthcare services and insurance benefits.
• Assist customers with benefit verification, claims status, billing inquiries, and account information.
• Provide accurate information about healthcare plans, policies, and covered services.
• Process customer requests and account updates efficiently and accurately.
• Resolve customer concerns while maintaining a high standard of customer service.
• Document customer interactions using company systems.
• Escalate complex healthcare-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to healthcare services and insurance benefits.
• Assist customers with benefit verification, claims status, billing inquiries, and account information.
• Provide accurate information about healthcare plans, policies, and covered services.
• Process customer requests and account updates efficiently and accurately.
• Resolve customer concerns while maintaining a high standard of customer service.
• Document customer interactions using company systems.
• Escalate complex healthcare-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.