Retail Account CSR - Open to no BPO experience

Our Home; Makati; On-site; PHP 240,000 - 320,000; Full time

Job summary

Our Home in Makati is seeking a customer service representative to handle inbound inquiries about retail products and services, assist with online orders, deliveries, returns, exchanges, and refunds.

You will provide accurate information on products, pricing, and promotions, document interactions, escalate complex issues, and aim to meet quality, productivity, and customer satisfaction targets.

Responsibilities

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.