Healthcare Account CSR - Paid Training

Recruitify_HR; Las Piñas; On-site; PHP 223,000 - 290,000; Full time

Job summary

Recruitify_HR in the Philippines is hiring a customer service specialist to handle inbound inquiries related to healthcare services and insurance benefits.

You will assist customers with benefit verification, claims status, billing inquiries, and account information, provide accurate information about plans, document interactions in company systems, and escalate complex issues when needed, all while meeting quality and productivity targets.

Responsibilities

• Handle inbound customer inquiries related to healthcare services and insurance benefits.
• Assist customers with benefit verification, claims status, billing inquiries, and account information.
• Provide accurate information about healthcare plans, policies, and covered services.
• Process customer requests and account updates efficiently and accurately.
• Resolve customer concerns while maintaining a high standard of customer service.
• Document customer interactions using company systems.
• Escalate complex healthcare-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to healthcare services and insurance benefits.
• Assist customers with benefit verification, claims status, billing inquiries, and account information.
• Provide accurate information about healthcare plans, policies, and covered services.
• Process customer requests and account updates efficiently and accurately.
• Resolve customer concerns while maintaining a high standard of customer service.
• Document customer interactions using company systems.
• Escalate complex healthcare-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.