CSR (Healthcare Account)

V-Call Center Link Inc.; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

A leading call center in the Philippines is seeking a customer service representative to respond to inquiries regarding healthcare plans and services. Candidates must be college graduates with at least a year of relevant healthcare experience. Strong communication skills and the ability to work night shifts are required. This position involves handling calls, emails, and chats from patients and providers.

Qualifications

• 1 year of healthcare experience in a voice role.
• Ability to meet a B2-C1 versant score.
• Able to work on night shift and on-site.
• Amenable to night shift and on-site work.

Responsibilities

• Respond to inbound and outbound calls, emails, and chats.
• Provide accurate information about healthcare plans and services.
• Handle escalations and resolve customer concerns.

Skills

Good communication skills

Healthcare experience

Night shift readiness

Education

College graduate

Job description

• Respond to inbound and outbound calls, emails, and chats from patients, members, or providers.
• Provide accurate information about healthcare plans, coverage, claims, billing, authorizations, and medical services.
• Handle escalations and resolve customer concerns with empathy, accuracy, and professionalism.

Qualifications:

• College graduate
• With 1 year of healthcare experience voice
• Good comms can meet B2-C1 versant score
• Amenable to work on night shift and work on site