Sales Account CSR - Dayshift/Nightshift

Otoproject Group; Makati; On-site; PHP 240,000 - 320,000; Full time

Job summary

Otoproject Group in Makati is seeking a customer service professional to handle inbound and outbound inquiries related to products and services.

You will identify customer needs, recommend suitable plans, explain pricing and promotions, and assist with purchases, upgrades, and account requests while building lasting relationships.

Join a team focused on delivering exceptional service and meeting individual targets for sales, productivity, and customer satisfaction.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent verbal and written communication.
• Ability to identify customer needs and explain products.

Responsibilities

• Handle inbound and outbound customer inquiries related to products and services.
• Identify customer needs and recommend suitable products or service plans.
• Explain product features, pricing, promotions, and available offers.
• Assist customers with purchases, orders, upgrades, and account-related requests.
• Build positive customer relationships through excellent service.
• Document customer interactions accurately using company systems.
• Meet individual sales, productivity, and customer satisfaction goals.
• Escalate complex customer concerns to the appropriate department when necessary.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

• Handle inbound and outbound customer inquiries related to products and services.
• Identify customer needs and recommend suitable products or service plans.
• Explain product features, pricing, promotions, and available offers.
• Assist customers with purchases, orders, upgrades, and account-related requests.
• Build positive customer relationships through excellent service.
• Document customer interactions accurately using company systems.
• Meet individual sales, productivity, and customer satisfaction goals.
• Escalate complex customer concerns to the appropriate department when necessary.