Technology Support Engineer: Incident & Change Specialist

Accenture PLC; Cebu City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components, ensuring operational stability. The role includes creating RFCs and updating knowledge bases to support efficient troubleshooting.

Collaboration with vendors and service management teams is essential to analyze issues and drive timely resolutions. The position emphasizes SME leadership, cross-team coordination, and continuous improvement of systems and processes

Qualifications

• Expert proficiency in Technology Architecture.
• Strong understanding of system integration and infrastructure design principles.
• Experience in developing and maintaining technical documentation and knowledge bases.
• Proficient in incident and problem management processes within complex IT environments.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
• Skilled in analyzing system performance metrics to support operational stability.

Responsibilities

• Resolve incidents and problems across multiple business system components to ensure operational stability.
• Create and implement RFCs and update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and service management teams to analyze issues and ensure timely resolution.
• Serve as SME, lead collaboration and guide team decisions across multiple groups.
• Monitor system performance and proactively identify areas for improvement.
• Facilitate knowledge sharing and continuous learning within the team.

Skills

Technology Architecture

System integration

Infrastructure design

Technical documentation

Incident management

Problem management

Vendor collaboration

Performance analysis

Job description

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components, ensuring operational stability. The role includes creating RFCs and updating knowledge bases to support efficient troubleshooting.

Collaboration with vendors and service management teams is essential to analyze issues and drive timely resolutions. The position emphasizes SME leadership, cross-team coordination, and continuous improvement of systems and processes