Tech Support Engineer — Salesforce & ITSM Expert

Accenture PLC; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Accenture Philippines, Manila office, is seeking a Technology Support Engineer to address incidents and problems across business system components and ensure operational stability.

You will create RFCs, update knowledge bases, and collaborate with vendors and internal teams to analyze and resolve issues efficiently. The role requires strong Salesforce Helpdesk expertise and customer-focused communication.

Qualifications

• Minimum 2 years in Salesforce Helpdesk and Product Support.
• Experience in IT service operations, incident resolution, and problem analysis.
• Strong written and verbal communication, with documentation skills.

Responsibilities

• Resolve incidents and problems to maintain operational stability.
• Create and implement RFCs and update knowledge base articles.
• Collaborate with vendors and internal service management teams.
• Contribute in maintaining and improving support processes.
• Share best practices and lessons learned to grow team knowledge.

Skills

Salesforce Helpdesk

Incident Management

Problem Management

RFC / Change

Knowledge Base

Vendor Collaboration

Job description

Accenture Philippines, Manila office, is seeking a Technology Support Engineer to address incidents and problems across business system components and ensure operational stability.

You will create RFCs, update knowledge bases, and collaborate with vendors and internal teams to analyze and resolve issues efficiently. The role requires strong Salesforce Helpdesk expertise and customer-focused communication.