Salesforce Helpdesk & Incident Engineer

Accenture in the Philippines; Taguig; In loco; PHP 420.000 - 660.000; Tempo pieno

Descrizione del lavoro

Accenture in the Philippines is seeking a Technology Support Engineer to resolve incidents and problems across multiple system components, ensuring oper­ational stability. You will create and implement RFCs and maintain knowledge base articles while collaborating with vendors and internal service management teams to quickly analyze and resolve issues.

The role emphasizes SME-level independence, active participation in team discussions, and contributing solutions to work-related problems, with a

Competenze

• Minimum 2 years of experience in Salesforce Helpdesk and Product Support.
• Demonstrated SME capability in resolving incidents and problems.
• Experience in creating and executing RFCs and updating troubleshooting knowledge.
• Ability to collaborate with vendors and internal service teams.
• Strong communication and documentation skills.

Mansioni

• Resolve incidents and problems across multiple system components.
• Create and implement RFCs to support change with minimal disruption.
• Update and maintain knowledge base articles for troubleshooting.
• Collaborate with external vendors and internal service management teams.
• Analyze issues and contribute to effective resolutions.
• Share best practices and lessons learned to grow team knowledge.

Conoscenze

Salesforce Helpdesk

Product Support

Incident management

Change management

Knowledge base

Vendor collaboration

Communication skills

Strumenti

Salesforce Helpdesk

Descrizione del lavoro

Accenture in the Philippines is seeking a Technology Support Engineer to resolve incidents and problems across multiple system components, ensuring oper­ational stability. You will create and implement RFCs and maintain knowledge base articles while collaborating with vendors and internal service management teams to quickly analyze and resolve issues.

The role emphasizes SME-level independence, active participation in team discussions, and contributing solutions to work-related problems, with a