Tech Support Engineer - Commvault Backup SME

Accenture in the Philippines; Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Job summary

Accenture in the Philippines is seeking a Technology Support Engineer to address incidents and problems across multiple business system components, ensuring stable operations. The role involves managing change requests (RFCs) and updating knowledge base articles to support troubleshooting efforts.

You will collaborate with vendors and service management teams to analyze issues and implement effective solutions, contributing to continuous system reliability and performance from the Manila office.

Qualifications

• Minimum 2 years of experience with Commvault Backup Administration.
• Nutanix experience noted in education requirement.

Responsibilities

• Resolve incidents and problems to maintain operational stability.
• Create and manage RFCs and update knowledge base.
• Collaborate with vendors and service management teams.
• Document and update operating procedures to improve efficiency.
• Continuously learn about emerging technologies relevant to the role.

Skills

Automation scripting

Backup monitoring

Education

Nutanix experience

Tools

Commvault Backup Administration

VMware Cloud Administration

AWS Administration

Terraform

Job description

Accenture in the Philippines is seeking a Technology Support Engineer to address incidents and problems across multiple business system components, ensuring stable operations. The role involves managing change requests (RFCs) and updating knowledge base articles to support troubleshooting efforts.

You will collaborate with vendors and service management teams to analyze issues and implement effective solutions, contributing to continuous system reliability and performance from the Manila office.