Salesforce Helpdesk Engineer — Incident & Change Mgmt

8002 Accenture Inc Company

Taguig

In loco

PHP 480.000 - 720.000

Tempo pieno

14 giorni+

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems affecting multiple business system components, ensuring operational stability. You will create and execute RFCs and update knowledge base articles to streamline troubleshooting.

Collaboration with external vendors and internal service management teams is essential for effective issue analysis and resolution. The role requires at least 2 years of Salesforce Helpdesk/Product Support experience and strong

Competenze

Minimum 2 years of experience in Salesforce Helpdesk and Product Support.
Strong knowledge of incident and problem management within IT service operations.
Experience in creating and managing Change Requests (RFCs).
Ability to update and maintain knowledge base articles for troubleshooting.
Excellent collaboration skills with vendors and internal teams.

Mansioni

Resolve incidents and problems across multiple business system components.
Create and implement RFCs to support changes with minimal disruption.
Collaborate with vendors and internal service management teams to analyze and resolve issues.
Update knowledge base articles to improve troubleshooting processes.
Share best practices and drive improvements in support processes.