Technology Support Engineer: Backup & Cloud SME

Accenture PLC; Mandaluyong; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across business system components, ensuring stability and reliability. The role primary focuses on handling change requests (RFCs) and updating knowledge base articles to streamline troubleshooting.

You will collaborate with vendors and service management teams, contribute as an SME, and participate in continuous learning to stay ahead of evolving technologies impacting performance and service delivery.

Qualifications

• 2+ years of experience with Commvault Backup Administration.
• Experience with Nutanix is required.
• Strong knowledge of backup and recovery concepts.
• Familiar with monitoring of backup infrastructure.
• Ability to troubleshoot across diverse environments.
• Experience with automation and scripting to optimize operations.

Responsibilities

• Resolve incidents and problems to maintain operational stability.
• Create and implement RFCs and update knowledge base articles.
• Collaborate with vendors and service management teams.
• Document and update operational procedures to improve efficiency.
• Stay current with emerging technologies relevant to the role.
• Share knowledge to improve service delivery across teams.

Skills

Commvault Backup Administration

VMware Cloud Administration

AWS Administration

Terraform

Backup & recovery

Automation & scripting

Education

Nutanix experience

Tools

Nutanix

Job description

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across business system components, ensuring stability and reliability. The role primary focuses on handling change requests (RFCs) and updating knowledge base articles to streamline troubleshooting.

You will collaborate with vendors and service management teams, contribute as an SME, and participate in continuous learning to stay ahead of evolving technologies impacting performance and service delivery.