Commvault Backup Engineer & Incident Resolution Lead

Accenture PLC; Mandaluyong; On-site; PHP 420,000 - 640,000; Full time

Job summary

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components to maintain operational stability. The role includes managing change requests (RFCs) and updating documentation to enhance troubleshooting processes.

Collaboration with vendors and service management teams is essential for effective issue analysis and solution delivery. The position emphasizes SME development, independent work, and participation in team

Qualifications

• Expert in Commvault Backup Administration with strong troubleshooting skills.
• Experience with backup infrastructure monitoring and data integrity.
• Familiarity with automation and scripting to optimize backup operations.

Responsibilities

• Resolve incidents and problems across multiple system components.
• Create and implement RFCs and update knowledge base articles.
• Collaborate with vendors and service management teams for issue resolution.

Skills

Commvault Backup Administration

VMware Cloud Administration

AWS Administration

Terraform

Backup & Recovery Best Practices

Automation Scripting

Education

Nutanix experience

Tools

Commvault

VMware

AWS

Terraform

Job description

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components to maintain operational stability. The role includes managing change requests (RFCs) and updating documentation to enhance troubleshooting processes.

Collaboration with vendors and service management teams is essential for effective issue analysis and solution delivery. The position emphasizes SME development, independent work, and participation in team