Senior Cloud Application Support Engineer

8006 Accenture Inc Company; Cebu City; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Accenture Cebu is seeking an Application Support Engineer to investigate and diagnose issues across core business systems, ensuring smooth operation by collaborating with multiple teams. The role emphasizes proactive problem solving, cloud infrastructure expertise, and rapid incident resolution to maintain system reliability.

You will mentor colleagues, drive best practices for stability, and engage stakeholders to communicate timely updates.

Qualifications

• Expert proficiency in Cloud Infrastructure.
• Strong understanding of cloud architecture and deployment models.
• Experience with cloud service providers and infrastructure management tools.
• Knowledge of automation and orchestration techniques in cloud environments.
• Familiarity with monitoring and incident management tools to ensure system health.
• Ability to troubleshoot complex infrastructure issues and optimize performance.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely communication and resolution of issues.
• Mentor team members to enhance their technical capabilities and problem-solving skills.
• Develop and implement best practices to improve system stability and support processes.

Skills

Cloud Infrastructure

Cloud Architecture

Infrastructure Management

Automation & Orchestration

Monitoring & Incident Mgmt

Troubleshooting

Tools

Cloud Providers

Automation Tools

Monitoring Tools

Job description

Accenture Cebu is seeking an Application Support Engineer to investigate and diagnose issues across core business systems, ensuring smooth operation by collaborating with multiple teams. The role emphasizes proactive problem solving, cloud infrastructure expertise, and rapid incident resolution to maintain system reliability.

You will mentor colleagues, drive best practices for stability, and engage stakeholders to communicate timely updates.