Technology Support Engineer

Accenture PLC; Mandaluyong; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across business system components, ensuring stability and reliability. The role primary focuses on handling change requests (RFCs) and updating knowledge base articles to streamline troubleshooting.

You will collaborate with vendors and service management teams, contribute as an SME, and participate in continuous learning to stay ahead of evolving technologies impacting performance and service delivery.

Qualifications

• 2+ years of experience with Commvault Backup Administration.
• Experience with Nutanix is required.
• Strong knowledge of backup and recovery concepts.
• Familiar with monitoring of backup infrastructure.
• Ability to troubleshoot across diverse environments.
• Experience with automation and scripting to optimize operations.

Responsibilities

• Resolve incidents and problems to maintain operational stability.
• Create and implement RFCs and update knowledge base articles.
• Collaborate with vendors and service management teams.
• Document and update operational procedures to improve efficiency.
• Stay current with emerging technologies relevant to the role.
• Share knowledge to improve service delivery across teams.

Skills

Commvault Backup Administration

VMware Cloud Administration

AWS Administration

Terraform

Backup & recovery

Automation & scripting

Education

Nutanix experience

Tools

Nutanix

Job description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and updating documentation to enhance troubleshooting processes. Collaboration with vendors and service management teams is essential to analyze issues and implement effective solutions, ensuring continuous system reliability and performance.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation and updating of operational procedures to improve team efficiency.
• Engage in continuous learning to stay updated with emerging technologies relevant to the role.
• Support cross-functional teams by sharing knowledge and best practices to enhance overall service delivery.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Commvault Backup Administration.
• Additional Good To Have Skills: Experience with VMWare Cloud Administration, AWS Administration, Terraform (Software).
• Strong understanding of backup and recovery processes and best practices.
• Experience in monitoring and maintaining backup infrastructure to ensure data integrity and availability.
• Ability to troubleshoot complex backup and restore issues across diverse environments.
• Familiarity with automation and scripting to optimize backup operations and reporting.

Additional Information:

• The candidate should have minimum 2 years of experience in Commvault Backup Administration.
• This position is based at our Manila office.
• Education: with Nutanix experience. Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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