Technology & Consumer Electronics | CSR | Clark Site!

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a customer support agent to assist with technology and consumer electronics inquiries, troubleshooting, and order/service requests. The role emphasizes professional, efficient service and accurate documentation.

Responsibilities include handling product questions, providing technical guidance, processing orders, returns, updating account information, and upholding company policies and quality standards.

Qualifications

• High School graduate or equivalent required.
• Preferably experience in customer service or BPO.
• Strong communication and interpersonal skills.
• Basic knowledge of technology and consumer electronics.

Responsibilities

• Handle customer inquiries regarding technology and consumer electronics products
• Provide product information, troubleshooting assistance, and technical guidance
• Process orders, service requests, returns, and other customer concerns
• Resolve customer issues accurately and efficiently
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards
• Deliver professional and excellent customer service

Skills

Customer service

Communication skills

Interpersonal skills

Tech knowledge

Education

High School Diploma or equivalent

Job description

Provide customer support for technology and consumer electronics products. Assist customers with product inquiries, troubleshooting, orders, service requests, and account concerns while delivering professional and efficient service.

Job Summary

Assist customers with technology and consumer electronics inquiries, troubleshooting, orders, and service requests while providing quality customer support.

Qualifications

• At least High School Graduate / Senior High School Graduate
• Preferably with customer service or BPO experience
• Good communication and interpersonal skills
• Basic knowledge of technology and consumer electronics
• Willing to work onsite in Clark
• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities

• Handle customer inquiries regarding technology and consumer electronics products
• Provide product information, troubleshooting assistance, and technical guidance
• Process orders, service requests, returns, and other customer concerns
• Resolve customer issues accurately and efficiently
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards
• Deliver professional and excellent customer service