Technical Support Team Lead – CGM Solutions

Dexcom Philippines; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Global exposure

Job summary

Dexcom Philippines is seeking a results-driven Technical Support Team Lead to drive excellent customer service and operational performance. You will mentor a team of support professionals, manage schedules, and collaborate across departments to ensure swift issue resolution and high-quality service.

The role requires leading by example in a fast-paced call center environment, with emphasis on coaching, data-driven decisions, and scalable process improvements.

Qualifications

• Bachelor’s degree with 5–8 years of relevant industry experience.
• Experience leading teams in a fast-paced, customer-facing environment.
• Proven ability to coach, train, and develop staff.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and motivate the Technical Support team to meet quality and service targets.
• Monitor and achieve monthly, quarterly, and annual department metrics.
• Develop action plans with management to improve performance.
• Schedule daily work for direct reports ensuring staffing and responsiveness.
• Build cross-department partnerships to improve processes and communications.
• Analyze data to identify opportunities for process improvements and implement changes.
• Train employees on processes and tools; plan for future department needs.

Skills

Leadership

Customer service

Call center experience

Reporting and analytics

Cross-functional collaboration

Education

Bachelor’s degree

Tools

None

Job description

Dexcom Philippines is seeking a results-driven Technical Support Team Lead to drive excellent customer service and operational performance. You will mentor a team of support professionals, manage schedules, and collaborate across departments to ensure swift issue resolution and high-quality service.

The role requires leading by example in a fast-paced call center environment, with emphasis on coaching, data-driven decisions, and scalable process improvements.