Technical Support Supervisor: Lead, Coach & Grow

Dexcom Inc.; Cebu City; On-site; PHP 480,000 - 600,000; Full time

Job summary

You will manage day-to-day operations, train and coach staff, and push for service level achievements while working in a dynamic, globally-connected organization.

Qualifications

• Bachelor’s degree with 5-8 years of industry experience.
• Informal management/team lead experience.
• Ability to work evenings, holidays, and weekends.

Responsibilities

• Lead a team in a high call volume environment.
• Oversee day-to-day operations, including troubleshooting and collaboration across departments.
• Design efficient processes and ensure adherence to Technical Support policies and procedures.
• Coach and train team to achieve service level goals and departmental performance.

Skills

Troubleshooting

Communication

Collaboration

Team leadership

Education

Bachelor's degree

5-8 years experience

Job description

You will manage day-to-day operations, train and coach staff, and push for service level achievements while working in a dynamic, globally-connected organization.