Technical Support Team Lead - Grow, Coach, Impact

Dexcom Inc.; Pasay; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive benefits program

Career development opportunities

Global growth opportunities

Job summary

Dexcom Inc. in the Philippines seeks a Technical Support Supervisor to lead a team dedicated to delivering exceptional customer experiences. You will motivate and develop team members, provide high-quality support, and ensure operational efficiency.

The ideal candidate has experience in a call center or technical support environment, showcasing strong coaching and communication skills. A collaborative approach is essential to driving continuous improvement and meeting performance metrics.

Qualifications

• Experience leading teams in a call center or customer service environment.
• Ability to manage voice-based support teams effectively.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proven coaching and mentoring experience.

Responsibilities

• Lead, motivate, and develop a technical support team.
• Ensure compliance with quality and service effectiveness standards.
• Provide ongoing support to team members for issue resolution.
• Analyze data for process improvements and enhancements.

Skills

Team leadership

Customer service

Technical support

Coaching and mentoring

Problem-solving

Communication skills

Analytical skills

Job description

Dexcom Inc. in the Philippines seeks a Technical Support Supervisor to lead a team dedicated to delivering exceptional customer experiences. You will motivate and develop team members, provide high-quality support, and ensure operational efficiency.

The ideal candidate has experience in a call center or technical support environment, showcasing strong coaching and communication skills. A collaborative approach is essential to driving continuous improvement and meeting performance metrics.