Technical Support Manager — 24/7 Health Tech Leader

Dexcom Philippines; Manila; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

Dexcom Philippines is seeking a Technical Support Manager to lead a 24/7 CGM support team, ensuring high-quality patient experiences and timely issue resolution. You will set performance expectations, mentor staff, and collaborate across departments to improve processes and service levels.

The role requires strong leadership, English communication, and a track record in high-volume call centers. Weekend coverage and willingness to travel as needed are expected.

Qualifications

• Experience managing a high-volume call center team.
• Excellent English verbal and written communication.
• Ability to train and mentor staff and develop programs.
• Willingness to work weekend days and meet tight deadlines.

Responsibilities

• Provide guidance on issue resolution and coaching to staff.
• Oversee day-to-day operations of the Technical Support team.
• Meet/exceed quality, service, and staffing goals.
• Create and interpret policies for CGM staff members.
• Collaborate with other departments to resolve issues.
• Continuously improve processes and train for product launches.

Skills

People management

Customer service

English communication

Mentoring

Training

Time management

Education

Bachelor's degree

Job description

Dexcom Philippines is seeking a Technical Support Manager to lead a 24/7 CGM support team, ensuring high-quality patient experiences and timely issue resolution. You will set performance expectations, mentor staff, and collaborate across departments to improve processes and service levels.

The role requires strong leadership, English communication, and a track record in high-volume call centers. Weekend coverage and willingness to travel as needed are expected.