Hybrid Tech Support Team Lead – Customer Success

Dexcom; Manila; Hybrid; PHP 900,000 - 1,400,000; Full time

Benefits offered by this job

Comprehensive benefits program

Career development programs

Tuition reimbursement

Job summary

Dexcom Philippines seeks a proactive Technical Support Team Lead to coach and mentor a high-performing customer-facing group. You will manage staffing, escalate issues, and drive improvements across processes while ensuring top-tier service quality.

The role requires experience in call center or shared services, strong communication, and collaboration across departments. A hybrid schedule and global Dexcom initiatives offer growth in a cutting-edge CGM environment.

Qualifications

• Bachelor's degree required; 5–8 years in tech support or call center
• Experience leading and coaching a technical support team
• Excellent verbal and written communication skills
• Ability to analyze data and drive process improvements

Responsibilities

• Lead and motivate the Technical Support team with focus on quality and service effectiveness
• Meet or exceed department metrics monthly, quarterly, and annually
• Provide action plans to management to achieve performance standards
• Manage daily schedules to ensure staffing, quality, and responsiveness
• Establish strong relationships with other departments to improve efficiency and communications
• Train employees on processes and tools and plan for intermediate/long-term needs

Skills

Team leadership

Performance management

Customer service

Call center operations

Coaching & training

Data analysis

Education

Bachelor's degree

Tools

Call center software

Job description

Dexcom Philippines seeks a proactive Technical Support Team Lead to coach and mentor a high-performing customer-facing group. You will manage staffing, escalate issues, and drive improvements across processes while ensuring top-tier service quality.

The role requires experience in call center or shared services, strong communication, and collaboration across departments. A hybrid schedule and global Dexcom initiatives offer growth in a cutting-edge CGM environment.