Technical Support Team Lead – Healthcare Tech

Dexcom Inc.; Manila; On-site; PHP 2,457,002 - 3,685,503; Full time

Benefits offered by this job

Comprehensive benefits program

Growth opportunities

Career development programs

Job summary

Dexcom Inc. is seeking a Supervisor for their Technical Support team in Manila. In this role, you will lead and develop a high-performing group focused on delivering exceptional support to patients using Dexcom technology. Your responsibilities include coaching team members, managing staffing schedules, and addressing performance matters to ensure the highest quality service.

The ideal candidate will have experience in team leadership within customer service or technical support, excellent communication skills, and a strong customer-focused mindset. This position offers opportunities for growth and professional development in a pioneering health technology company.

Qualifications

• Experience leading teams in a call center or customer service environment.
• Comfortable managing technical support in a fast-paced setting.
• Strong ability to resolve complex customer concerns.

Responsibilities

• Lead and develop a Technical Support team focusing on customer experiences.
• Provide coaching, feedback, and performance management.
• Supervise troubleshooting of Dexcom product issues.

Skills

Customer-focused mindset

Coaching and mentoring

Troubleshooting skills

Communication skills

Analytical skills

Job description

Dexcom Inc. is seeking a Supervisor for their Technical Support team in Manila. In this role, you will lead and develop a high-performing group focused on delivering exceptional support to patients using Dexcom technology. Your responsibilities include coaching team members, managing staffing schedules, and addressing performance matters to ensure the highest quality service.

The ideal candidate will have experience in team leadership within customer service or technical support, excellent communication skills, and a strong customer-focused mindset. This position offers opportunities for growth and professional development in a pioneering health technology company.