Technical Support Team Lead

Dexcom Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Comprehensive benefits program

Tuition reimbursement

Global growth opportunities

Job summary

Dexcom Corporation is seeking a Technical Support Supervisor in Cebu City, Philippines to lead a high-volume call center and ensure outstanding support outcomes. You’ll manage daily operations, design efficient processes, and drive customer advocacy through proactive coaching and collaboration.

You will leverage 5-8 years of industry experience and a Bachelor’s degree, with strong troubleshooting, communication, and cross‑functional teamwork skills.

Qualifications

• Typically requires a Bachelor's degree with 5-8 years of industry experience.
• Informal management/ team lead experience.
• Proficient in troubleshooting, communication and collaboration.

Responsibilities

• You will lead a team in a high call volume shared services or call center environment.
• You manage day-to-day operations, including troubleshooting, communication, and collaboration with other departments.
• You design efficient processes, ensuring adherence to Technical Support policies and procedures.
• Your proficiency in troubleshooting, excellent communication, and collaboration skills set you apart.
• You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
• You are an effective trainer and team coach, with advanced cross-training experience.
• Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
• Your success lies in achieving service level goals, managing and coaching employees to department performance standards, and identifying efficiency opportunities.

Skills

Team supervision

Troubleshooting

Communication

Collaboration

Cross-training

Leadership

Education

Bachelor's degree

Job description

Dexcom Corporation is seeking a Technical Support Supervisor in Cebu City, Philippines to lead a high-volume call center and ensure outstanding support outcomes. You’ll manage daily operations, design efficient processes, and drive customer advocacy through proactive coaching and collaboration.

You will leverage 5-8 years of industry experience and a Bachelor’s degree, with strong troubleshooting, communication, and cross‑functional teamwork skills.