Representative Customer Service

IONOS DE; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary + bonuses + limited

Paid time off

Health & Life Insurance from day 1

Benefits package

Monthly/Quarterly engagement

Work-Life balance

Training & development

Job summary

IONOS Philippines, located in Metro Cebu, invites enthusiastic individuals to join our Technical Support Representative team. You will troubleshoot and support hosting, web development, and Wordpress issues while helping customers succeed online.

We value problem-solvers with strong English communication who can work in shifts. Enjoy healthcare, life insurance from day 1, generous PTO, and ongoing training and development opportunities.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Excellent English Communication Skills.
• Ability to remain calm and professional in all circumstances.
• Highly Motivated and Target Driven.
• Willing to work on shifting schedules.
• Solutions-oriented.

Responsibilities

• Assist customers with troubleshooting and support for hosting and website issues.
• Provide professional customer service to help creators and local businesses succeed online.
• Promote IONOS products and services to meet customer needs.

Skills

Sales experience

Excellent English

Troubleshooting

Website development knowledge

Webhosting

WordPress

Content management system

Email troubleshooting

Motivated & target driven

Calm under pressure

Education

2nd year college or 2-year course graduate

Tools

WordPress

Content Management System

Job description

About IONOS

At IONOS, we don’t just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe’s leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts, IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.