Technical Support Specialist – Relocation Included

TORCH Solutions; Cagayan de Oro; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Relocation package

Job summary

TORCH Solutions in Cagayan de Oro is hiring a Customer Support Representative to be the voice of the company, delivering excellent service to our growing client base. This full-time role is based in Cagayan de Oro, Misamis Oriental.

The position involves responding to inquiries via phone, email, and chat, troubleshooting issues, providing product details, and documenting interactions. A relocation package is offered for candidates outside CDO.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Friendly, patient and customer-focused attitude.
• Previous experience in a customer service or call centre role preferred.
• Basic technical skills and familiarity with customer service software.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Respond to customer inquiries and requests through various communication channels (phone, email, chat).
• Troubleshoot and resolve customer issues in a timely and efficient manner.
• Provide product and service information to customers.
• Document customer interactions and maintain accurate records.
• Identify opportunities to improve customer experience and suggest process enhancements.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Maintain a high level of professionalism and customer service at all times.

Skills

Customer service

Communication

CSR

Tools

CRM software

Job description

TORCH Solutions in Cagayan de Oro is hiring a Customer Support Representative to be the voice of the company, delivering excellent service to our growing client base. This full-time role is based in Cagayan de Oro, Misamis Oriental.

The position involves responding to inquiries via phone, email, and chat, troubleshooting issues, providing product details, and documenting interactions. A relocation package is offered for candidates outside CDO.