Call Center Agent - Relocation & Remote Options

TORCH Solutions; Cagayan de Oro; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Relocation package

Job summary

TORCH Solutions in Cagayan de Oro, Misamis Oriental, is seeking motivated Call Center Agent applicants for a full-time on-site role with relocation support. Join a dynamic team and help provide exceptional customer service while resolving inquiries.

As a Call Center Agent, you will handle inbound and outbound calls, document interactions, and escalate complex issues as needed. Training sessions will keep you updated on products and best practices, while adhering to quality standards and KPIs.

Qualifications

• Strong written and verbal communication across diverse backgrounds.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive, empathetic, customer-centric attitude.
• Experience in call center or customer service is a plus.

Responsibilities

• Handle inbound and outbound calls, respond to queries, and provide solutions.
• Document customer interactions and maintain records.
• Identify and escalate complex issues to the appropriate team.
• Participate in training to stay updated on product knowledge and best practices.
• Adhere to quality standards and KPIs to ensure high-level service.

Skills

Communication skills

Problem-solving

Multitasking

Customer-focused

Call center experience

Job description

TORCH Solutions in Cagayan de Oro, Misamis Oriental, is seeking motivated Call Center Agent applicants for a full-time on-site role with relocation support. Join a dynamic team and help provide exceptional customer service while resolving inquiries.

As a Call Center Agent, you will handle inbound and outbound calls, document interactions, and escalate complex issues as needed. Training sessions will keep you updated on products and best practices, while adhering to quality standards and KPIs.