Telco Customer Care Specialist with Relocation Support

TORCH Solutions; Cagayan de Oro; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Relocation package

Telco industry exposure

Dynamic work environment

Job summary

TORCH Solutions is seeking a customer service representative to support telco account clients onsite in the Philippines. You will handle inquiries, resolve issues, and maintain accurate records in the company database.

This role emphasizes strong communication, the ability to manage difficult situations professionally, and a quick learning curve to adapt to relocation package promotions and team collaboration. Onsite work in the Philippines is required.

Qualifications

• Proven experience in customer service or call center.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• Fast learner with good data entry skills.
• Comfortable working onsite in the Philippines.

Responsibilities

• Provide exceptional customer service to telco account clients via phone and other communication channels.
• Assist customers with inquiries, troubleshoot issues, and resolve complaints efficiently and professionally.
• Maintain detailed and accurate records of customer interactions and transactions in the company database.
• Collaborate with team members and other departments to ensure customer needs are met promptly.
• Promote the company's relocation package offers to suitable clients and explain the benefits clearly.
• Adhere to company policies and uphold a high standard of customer satisfaction.

Skills

Customer service

Communication skills

Interpersonal skills

Difficult situations

Data entry

Onsite work

Job description

TORCH Solutions is seeking a customer service representative to support telco account clients onsite in the Philippines. You will handle inquiries, resolve issues, and maintain accurate records in the company database.

This role emphasizes strong communication, the ability to manage difficult situations professionally, and a quick learning curve to adapt to relocation package promotions and team collaboration. Onsite work in the Philippines is required.