Onsite Customer Support Specialist — Cagayan de Oro

Work Avenue and Business Solutions Incorporated

Cagayan de Oro

On-site

PHP 190,000 - 279,000

Full time

14 days+

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Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a Customer Service Associate to handle inbound and outbound inquiries, assist with product questions, orders, billing concerns, returns, and general account issues. You will document interactions, meet performance metrics, stay updated on products, and collaborate with teammates to deliver excellent service.

No prior call center experience required; fresh graduates welcome.

Qualifications

Excellent English communication skills (B2 proficiency or equivalent).
Flexible to work on shifting schedules, including weekends and holidays.
Basic computer navigation and typing skills.
Strong problem-solving abilities and a customer-oriented attitude.

Responsibilities

Handle inbound and/or outbound customer interactions professionally and efficiently.
Assist customers with product inquiries, orders, billing concerns, returns, and general account-related issues.
Resolve customer concerns while adhering to company policies and procedures.
Accurately document customer interactions in the system.
Meet or exceed individual and team performance metrics, including quality, productivity, and customer satisfaction.
Stay updated on products, services, and company processes.
Collaborate with team members and supervisors to ensure excellent customer service.