Telco Customer Support & Resolution Specialist

TORCH Solutions; Davao City; On-site; PHP 279,000 - 469,000; Full time

Job summary

TORCH Solutions in Davao City is hiring for a full-time customer service role supporting Telco clients. You will handle inbound calls, provide accurate information, and aim to deliver an outstanding customer experience.

The ideal candidate has prior call center or customer service experience, excellent English communication, strong problem solving, and a willingness to learn in a fast-paced telecommunications environment.

Qualifications

• Experience in a call centre or customer service environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical thinking abilities.
• Proficiency in English (verbal and written).
• Adaptability and willingness to learn in a fast-paced environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Handle inbound customer calls and inquiries with professionalism and empathy.
• Promptly address and resolve customer issues and complaints.
• Provide up-to-date product and service information to customers.
• Accurately document customer interactions and follow internal processes.
• Collaborate with team members to share best practices and improve processes.
• Continuously seek opportunities to enhance the customer experience.

Skills

Communication skills

Interpersonal skills

Problem solving

English proficiency

Job description

TORCH Solutions in Davao City is hiring for a full-time customer service role supporting Telco clients. You will handle inbound calls, provide accurate information, and aim to deliver an outstanding customer experience.

The ideal candidate has prior call center or customer service experience, excellent English communication, strong problem solving, and a willingness to learn in a fast-paced telecommunications environment.