Technical Support Specialist | Premium Electronics Account | Up to ₱37K Package

GAINSTRONG TALENT SOLUTIONS CORP.; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Technical training

Career growth

Competitive benefits

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. seeks an experienced Technical Support Representative for our Premium Consumer Electronics Account. Candidates should have BPO technical support experience and a passion for technology and customer service.

You will provide technical support, assist with setup and troubleshooting, document interactions, and follow procedures to ensure quality. On-site with shifting schedules, English communication must be strong, and customer focus is essential.

Qualifications

• Completed at least 2nd year of college with no back subjects or an Associate Graduate.
• More than 1 year to 3 years of BPO/Contact Center experience.
• Previous BPO Technical Support experience.
• Strong verbal and written English communication skills.
• Good technical troubleshooting and problem-solving skills.
• Customer-focused and comfortable assisting customers with technical concerns.
• Willing to work on-site and on a shifting schedule.

Responsibilities

• Provide technical support for premium consumer electronics products.
• Assist customers with product setup, troubleshooting, and technical concerns.
• Diagnose issues and provide appropriate step-by-step solutions.
• Handle customer inquiries professionally and efficiently.
• Document customer interactions and troubleshooting steps accurately.
• Follow established technical support procedures and quality standards.
• Escalate complex technical issues to the appropriate team when necessary.
• Maintain a positive customer experience throughout every interaction.

Skills

English communication

Technical troubleshooting

Customer-focused

Problem-solving

BPO/Contact Center experience

On-site work

Shift work

Education

Associate degree / 2nd year college

Job description

About the role

We are looking for an experienced Technical Support Representative (TSR) to join our Premium Consumer Electronics Account. This role is ideal for candidates with BPO technical support experience who are passionate about technology and customer service.

Key responsibilities

• Provide technical support for premium consumer electronics products

• Assist customers with product setup, troubleshooting, and technical concerns

• Diagnose issues and provide appropriate step-by-step solutions

• Handle customer inquiries professionally and efficiently

• Document customer interactions and troubleshooting steps accurately

• Follow established technical support procedures and quality standards

• Escalate complex technical issues to the appropriate team when necessary

• Maintain a positive customer experience throughout every interaction

About you

• Completed at least 2nd year of college with no back subjects or an Associate Graduate

• More than 1 year to 3 years of BPO/Contact Center experience

• Previous BPO Technical Support experience

• Strong verbal and written English communication skills

• Good technical troubleshooting and problem-solving skills

• Customer-focused and comfortable assisting customers with technical concerns

• Willing to work on-site and on a shifting schedule

Benefits

• Premium Consumer Electronics Account

• Competitive benefits and incentives

• Technical training and development

• Career growth opportunities