Tech Specialist - Bridgetowne Pasig - Up to 37K* Monthly

Private Advertiser; Pasig; On-site; PHP 376,000 - 450,000; Full time

Benefits offered by this job

Comprehensive training

Career growth and development

Competitive benefits and incentives

Supportive work environment

Job summary

Private Advertiser in Pasig, Philippines is seeking a Tech Account Representative to deliver exceptional customer service and basic technical support. You will handle inquiries, perform basic troubleshooting, and guide customers to solutions in a fast-paced BPO setting.

Responsibilities include documenting interactions, meeting targets, and staying current with product knowledge. Brimming with growth opportunities, this role offers comprehensive training and a supportive workplace.

Qualifications

• High School or Senior High School graduate.
• Strong verbal and written communication skills.
• Good computer navigation and basic technical skills.
• Comfortable explaining technology to customers.
• Strong problem-solving and analytical abilities.
• Customer-focused with good listening and interpersonal skills.
• Willing to work in a fast-paced BPO environment.
• Willing to work on shifting schedules, weekends, and holidays when required.
• Previous BPO, customer service, or technical support experience is an advantage.

Responsibilities

• Handle customer inquiries by phone, chat, or other channels.
• Provide technical assistance and basic troubleshooting.
• Identify and understand customer concerns through probing and listening.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and accounts.
• Document interactions, concerns, and resolutions in the system.
• Escalate complex issues to the appropriate support team.
• Maintain professionalism and a customer-focused approach.
• Meet productivity, quality, and customer satisfaction targets.
• Stay updated on product knowledge and support procedures.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Customer focus

Basic technical skills

Fast-paced environment

Education

High School diploma

Tools

Basic computer skills

Job description

Job Description

Join our team as a Tech Account Representative and provide exceptional customer service and technical assistance to customers. You will handle customer inquiries, identify technical concerns, provide basic troubleshooting, and guide customers toward effective solutions.

Responsibilities

• Handle customer inquiries through phone, chat, or other communication channels.

• Provide technical assistance and basic troubleshooting for products, services, or devices.

• Identify and understand customer concerns through effective probing and active listening.

• Guide customers through step-by-step troubleshooting procedures.

• Provide accurate information regarding products, services, and account concerns.

• Document customer interactions, concerns, and resolutions accurately in the system.

• Escalate complex technical issues to the appropriate support team when necessary.

• Maintain professionalism and a customer-focused approach in every interaction.

• Meet established productivity, quality, and customer satisfaction targets.

• Stay updated on product knowledge, processes, and technical support procedures.

Qualifications

• At least a High School or Senior High School graduate.

• Strong verbal and written communication skills.

• Good computer navigation and basic technical skills.

• Comfortable learning and explaining technology to customers.

• Strong problem-solving and analytical skills.

• Customer-focused with good listening and interpersonal skills.

• Willing to work in a fast-paced BPO environment.

• Willing to work on shifting schedules, weekends, and holidays when required.

• Previous BPO, customer service, or technical support experience is an advantage.

What We Offer

• Up to 37K monthly compensation*

• Comprehensive training and onboarding

• Career growth and development opportunities

• Competitive benefits and incentives

• Professional and supportive work environment

• Opportunity to build a career in the BPO and technology industry

Work Location: Bridgetowne, Pasig
Account: Tech Account
Salary: Up to 37K* Monthly

*Salary and benefits are subject to applicable qualifications, account requirements, and company policies.