Tech-Savvy Customer Support Specialist

Electronic Commerce Payments (EC PAY) Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Electronic Commerce Payments (EC PAY) Inc. is looking for a customer service/technical support professional in the Metro Manila area to handle inquiries via phone, email, and chat.

The ideal candidate will be tech-savvy, detail-oriented, and capable of navigating CRM tools and various applications. The role requires a bachelor's degree and 1+ year in customer service or call center environments; FinTech experience is a plus.

Qualifications

• Bachelor's degree in any relevant field.
• 1+ year of experience in customer service, technical support, or a call center environment.
• Experience handling customer inquiries via phone, email, or chat.
• Technically proficient and comfortable navigating CRM tools and mobile/desktop applications.
• Background in Financial Technology is a plus.

Skills

Tech-savvy

Communication skills

Problem-solving

Critical thinking

Attention to detail

Adaptability

Education

Bachelor's degree

Tools

CRM tools

Mobile apps

Desktop apps

Job description

Electronic Commerce Payments (EC PAY) Inc. is looking for a customer service/technical support professional in the Metro Manila area to handle inquiries via phone, email, and chat.

The ideal candidate will be tech-savvy, detail-oriented, and capable of navigating CRM tools and various applications. The role requires a bachelor's degree and 1+ year in customer service or call center environments; FinTech experience is a plus.