Tech Support Engineer - Networking & Telephony

Trends Group, Inc.; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Trends Group, Inc. in Cebu City is seeking a qualified support engineer to provide exceptional customer service and technical assistance for hardware and software issues.

You will assist in design and implementation, train customers, and coordinate with multiple internal groups to meet SLA targets while maintaining professional communication.

Applicants should have a degree in electronics, CS or IT, foundational networking knowledge, and familiarity with call center applications; CCNA is a plus.

Qualifications

• Graduate degree in a related engineering or IT field.
• Fundamental networking knowledge required.
• Programming basics (Java, C++, Linux) a plus.
• CCNA certification a plus.
• 1 year or more experience in Call Center Applications preferred.

Responsibilities

• Resolve customer issues based on SLA.
• Provide design- and product-implementation guidance.
• Train customers on product applications.
• Maintain professional customer interaction.
• Coordinate with internal groups to meet project requirements.

Skills

Networking basics

Programming basics (Java, C++, Linux)

Avaya/telephony knowledge

MS Word

MS Excel

MS PowerPoint

MS Outlook / Email

Visio

English language

Education

BS Electronics Engineering

BS Computer Science

BS Information Technology

Tools

Avaya Aura Experience Portal

Call Management System

Networking equipment

Job description

Trends Group, Inc. in Cebu City is seeking a qualified support engineer to provide exceptional customer service and technical assistance for hardware and software issues.

You will assist in design and implementation, train customers, and coordinate with multiple internal groups to meet SLA targets while maintaining professional communication.

Applicants should have a degree in electronics, CS or IT, foundational networking knowledge, and familiarity with call center applications; CCNA is a plus.